Terms and Conditions

Campaign purchases, creative approvals, invoicing terms, and delivery conditions are governed by executed agency agreements and approved purchase orders.

Access to private ordering and financial routes requires approved agency credentials.

We reserve the right to accept advertisements at our sole discretion and will not accept those containing sexually explicit content, retail-style pricing, specific prices (except percentage-based sales events or discounts), or excessively cluttered layouts. We also reserve the right to move contracted ad dates that may conflict with special events, with prior notification to clients and future equal space allocation.

Payment Terms

All invoices are due and payable in full within thirty (30) calendar days after presentation to the Client.

Category Exclusivity

Category exclusivity grants a brand the sole right to advertise within a defined product or service category during a specified campaign, event, program, or media placement. This protection prevents direct competitors from appearing in the same environment, strengthening the brand's visibility, distinction, and association with the opportunity.

Advertising Run Requirements

Advertisements will run on the selected purchase dates only if, before the campaign start date, all requirements have been completed and approved, including credit approval, upload of a valid Purchase Order, upload of all required advertising assets, completion of the Platform's 24-hour review and approval process, and receipt by the Client or Agency of La Grandiosa's final confirmation by email.

Make-Goods and Refunds

If an advertisement fails to run as contracted for any reason, La Grandiosa will, at the Client's option, either provide a make-good placement at no additional cost under terms equivalent to those originally contracted or, upon the Client's written request, reimburse the amount paid for the affected advertising.

Force Majeure

Neither La Grandiosa nor the Client will be liable for any delay or failure to perform caused by circumstances beyond its reasonable control, including acts of God, hurricanes, floods, fires, earthquakes, severe weather, power or internet outages, equipment or network failures, labor disputes, civil unrest, governmental orders, public emergencies, epidemics, pandemics, terrorism, or war, provided that the affected party promptly provides notice and uses commercially reasonable efforts to resume performance; any advertising affected by such an event will be handled in accordance with the Make-Goods and Refunds provision, and payment obligations for services already rendered will remain due.

Accepted Credit Card Verification

Before credit or Purchase Order approval, each Agency or Client must verify a valid credit card through La Grandiosa's designated external payment or credit provider using the Secure Card Verification Form, a provider-hosted online form, or an approved external API. Verification will be considered complete only when La Grandiosa receives a successful provider-generated confirmation containing a tokenized payment-method identifier, card brand, masked last four digits, expiration date, verification status, verification date, and provider reference number; photographs of payment cards, screenshots, unmasked statements, emailed card information, or documents containing a CVV/CVC will not be accepted. Credit card verification does not itself authorize La Grandiosa to charge the card, and any present or future charge will require separate authorization from the cardholder.

Default, Debt Collection, and Puerto Rico Jurisdiction

Any amount properly invoiced and not paid when due will be considered delinquent and, to the extent fixed and ascertainable, a liquid, due, and payable debt; La Grandiosa may issue a written demand for payment, suspend or cancel present or future advertising services, revoke credit privileges, refer the account to a collection agency, or initiate a collection-of-money action before any court of competent jurisdiction in Puerto Rico, including the summary proceeding available under Rule 60 of the Puerto Rico Rules of Civil Procedure when applicable, and the Client will remain responsible, to the fullest extent permitted by law, for the unpaid principal, applicable pre-judgment and post-judgment interest, court costs, reasonable collection expenses, collection-agency fees, and attorneys' fees when awarded or otherwise recoverable under applicable law. These Terms and Conditions will be governed by the laws of Puerto Rico, and the Client consents to the jurisdiction of the courts located in Puerto Rico, subject to all mandatory jurisdictional and venue requirements. All available rights and remedies are cumulative, and La Grandiosa's delay or failure to exercise any right will not constitute a waiver of that right.

Notice of Dispute, Pre-Litigation Resolution, and Puerto Rico Jurisdiction

Before initiating any lawsuit or other formal legal proceeding arising from an advertisement, Purchase Order, invoice, or these Terms and Conditions, the Client or Agency must provide La Grandiosa with written notice describing the claim, its factual basis, the disputed amount or requested remedy, and all reasonably available supporting documentation. For thirty (30) calendar days following receipt of the notice, authorized representatives of both parties will attempt in good faith to resolve the dispute and may mutually agree to confidential, nonbinding mediation in Puerto Rico. If the dispute remains unresolved, any legal action must be filed exclusively in a court of competent jurisdiction located in Puerto Rico, including the courts of the Commonwealth of Puerto Rico or, when federal subject-matter jurisdiction exists, the United States District Court for the District of Puerto Rico. Each party consents to the personal jurisdiction and venue of those courts and waives any objection to such jurisdiction or venue to the fullest extent permitted by law. This requirement will not prevent either party from seeking emergency injunctive relief, filing an action necessary to preserve a claim before an applicable limitations period expires, or exercising any right that cannot lawfully be waived.

Confidentiality and Privacy

La Grandiosa will maintain the confidentiality of all Client or Agency information, advertising assets, financial information, and supporting documentation and will not sell, rent, or disclose such materials to unrelated third parties without the Client's prior written consent. Information may be provided only to service providers, professional advisers, and platform operators that require access to process payments, evaluate credit, securely store information, or review, schedule, display, and deliver the contracted advertising, provided that they are subject to appropriate confidentiality and data-security obligations. La Grandiosa may also disclose information when required by a valid subpoena, court order, applicable law, or other compulsory legal process and, unless legally prohibited, will provide the Client with prompt notice and disclose only the information reasonably required. The authorized public display of approved advertising assets in accordance with the applicable Purchase Order will not constitute a breach of this provision.

Consent to Business Communications

By registering for an account or providing personal or corporate contact information to La Grandiosa, the Client or Agency consents to receive business-related communications from La Grandiosa and its authorized service providers by email, telephone call, SMS or text message, account notification, postal mail, or any other contact method provided. These communications may concern account registration and security, credit approval, Purchase Orders, invoices, payments, advertising assets, campaign approvals, scheduling, service updates, customer support, legal notices, and other matters associated with the business relationship. The Client or Agency represents that it is authorized to provide and use the submitted contact information and agrees to keep it current. This consent applies to transactional and relationship communications and does not constitute consent to promotional or telemarketing communications when separate consent is required by law. Recipients may opt out of promotional communications, but La Grandiosa may continue sending communications reasonably necessary to administer an active account, transaction, campaign, legal obligation, or contractual relationship.

Communication Opt-Out

A recipient may withdraw consent to promotional or marketing communications at any time by selecting the "Unsubscribe" link in a marketing email, replying "STOP" to an eligible SMS or text message, requesting removal during a promotional telephone call, updating the communication preferences associated with the account, or submitting a request through La Grandiosa's designated contact method. La Grandiosa will process the request within ten (10) business days or any shorter period required by applicable law. An opt-out applies only to promotional communications and will not prevent La Grandiosa from sending transactional, account-security, credit, billing, Purchase Order, campaign, customer-service, contractual, or legal communications reasonably necessary to administer an account or business relationship.